Website Privacy Policy

Book A Coach Bus (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share when using our website. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our site or interact with our services online.

By using our website, you agree to the practices outlined below. This policy applies only to online activities and does not cover any offline interactions.

1. Information We Collect

We collect two general types of information:

Personal Information
This includes details you voluntarily provide, such as your name, email address, phone number, billing details, travel information, and any other information submitted through forms, account registration, quote requests, or bookings.

Non-Personal (Aggregate) Information
We also gather general data about how users interact with our website. This may include browser type, pages visited, time spent on the site, and general demographic trends. This information does not identify you personally and is used to improve our services.

Your personal information is retained only as long as necessary to fulfill the purpose for which it was collected.

2. Data Security

Book A Coach Bus takes reasonable and appropriate steps to protect your personal information from unauthorized access, misuse, or disclosure.

When we work with third-party service providers (such as payment processors or transportation partners), we make reasonable efforts to ensure they follow proper data protection practices as well.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

Cookies may be used to:

• Improve website performance

• Remember user preferences

• Track general usage patterns

These cookies do not collect personal details unless you choose to provide them. You can disable cookies through your browser settings, though some features of the site may not function properly if you do.

4. How We Use Your Information

We use your information to:

• Provide quotes and coordinate transportation services

• Process bookings and payments

• Communicate with you regarding your requests

• Improve our website and customer experience

• Send occasional updates or promotional offers (you may opt out at any time)

All communications will come directly from Book A Coach Bus or trusted partners acting on our behalf.

5. Sharing of Information

We do not sell or trade your personal information.

However, we may share your information when necessary to:

• Fulfill your transportation request (e.g., with bus operators or service providers)

• Process payments or provide customer support

• Comply with legal obligations or protect our business and users

We do not share SMS/text messaging opt-in data with third parties.

In the event of a business transfer (such as a merger or sale), your information may be transferred as part of that transaction.

6. Updating or Removing Your Information

You may request access to, correction of, or deletion of your personal information at any time.

To do so, please contact us using the email associated with your account and include your full name and relevant details so we can process your request securely.

7. Children’s Privacy

Book A Coach Bus does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been submitted without proper consent, we will take steps to remove it promptly.

8. Third-Party Links

Our website may contain links to external websites. These third-party sites operate independently and may have their own privacy policies.

We encourage you to review their policies before submitting any personal information, as we are not responsible for their practices.

9. General Terms

While we take security seriously, no method of transmitting data over the internet is completely secure. By using our website, you acknowledge this risk.

Any disputes related to privacy or use of this website will be governed by applicable laws in the State of Washington.

To the fullest extent permitted by law, Book A Coach Bus is not liable for any damages resulting from the use of this website or the transmission of information through it.